Together, we can propel your customer and member experiences forward.

WELCOME TO AVTEX

At Avtex, we look forward to the future as we add the Adapt team and their clients to our family. While we are excited, we also know that change can sometimes raise questions.

To alleviate your concerns and provide further information regarding our acquisition of Adapt, we’ve developed a list of questions and answers.

Please watch a brief message from Avtex CEO, George Demou.

Who is Avtex?

Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. Avtex offers a wide range of services to support CX, including CX Consulting, Technology Optimization, Technology Innovation and Systems Management. The company is recognized as a top Microsoft and Genesys Gold Partner. Through these partnerships, we provide a wide range of technology solutions, including Contact Center, Customer Intelligence, Business Productivity, Custom Application Development and more.

Contact Us With Questions

We are here to help. Please send us your questions so we can get you the answers you're looking for. If necessary, we'll connect you to the right resource.

"Avtex has always been a CX leader, particularly in the contact center space, and has been a valued part of the Genesys ecosystem since 1997. Adapt, like Avtex, was one of our earliest partners and has shown tremendous success over the years. We’re delighted to have these two powerhouse partners come together to help us fulfill the Genesys vision."

Tom Eggemeier, President at Genesys

Frequently Asked Questions

WHY DID AVTEX ACQUIRE ADAPT?

This acquisition increases the level of depth our team has across the Genesys platform, and adds additional support resources for our customers as we continue to grow. Avtex will be doubling down on our investments around innovation and IP to help accelerate customer success on both the Genesys and Microsoft platforms. The Adapt team has a proven record of innovation with their numerous credit union marketplace applications (SmartApps).  The valuable skillsets of Adapt’s employees will add fuel to the already impressive innovation capabilities at Avtex.

By joining Avtex, Adapt customers will now have access to even more services and support to plan and realize an overall customer experience (CX) strategy. This includes access to experts in CX consulting, teams dedicated to Dynamics CRM and the Microsoft stack, as well as a robust hosting and managed services group to fuel ongoing success.

Finally, this acquisition shows our dedication to the Genesys platform as the best-in-class for meeting customer expectations now and into the future.

WILL THE COSTS OF MY CURRENT SERVICES INCREASE?

Avtex continually evaluates the value of services being delivered to keep costs reasonable for our clients. As we navigate the integration of the two organizations, there will likely be some synergies and additional services offered that may impact the costs and scope of services.

IS MY AGREEMENT WITH ADAPT STILL VALID?

At this time, your agreement with Adapt remains active and valid. As we integrate the systems and accounting processes of both organizations, you may be asked to address additional paperwork. Of course, we will communicate any information and updates related to your service agreement as quickly and clearly as possible and encourage you to reach out to your Client Account Manager with any questions.

WILL MY ORGANIZATION HAVE ACCESS TO ADDITIONAL SERVICES?

Yes! This move gives you access to end-to-end CX services and technologies to help you fuel exceptional experiences for your customers. In addition to the quality contact center service and support you’ve come to expect from Adapt, you’ll now also have access to CX consulting, Customer Relationship Management (CRM), Business Productivity, Application Development and Managed Services offerings.

WILL MY ACCOUNT CONTACTS CHANGE?

As we align resources from across the organizations, some of your day to day contacts may change. Where changes do occur, updated resources and contact information will be made available as soon as possible. 

Rest assured that you will continue to receive the high level of support you’ve come to expect from Adapt.

WHO DO I TURN TO FOR TECHNICAL SUPPORT?

You will continue to access your support teams via the exact same process that you've been using.  For the time being, please continue to access technical support using the contact number and email you’ve always used. When we standardize our joint operating systems, we'll be sure to clearly communicate any changes for your organization.

HOW DOES THIS ACQUISITION BENEFIT MY ORGANIZATION?

Over the years, Adapt has solved countless challenges in the contact center space. Avtex has done the same for CX strategy and technology. Together, we possess the experience, knowledge and service offerings to help you deliver omni-channel experiences that make your brand stand out from the competition.  Also, with our combined backgrounds and joint dedication to Genesys, you’ll have a partner in your corner that can be your champion and give you additional access to the technology platform powering your customer interactions.

WILL THERE BE A CHANGE IN LEADERSHIP? WHAT DOES THE COMBINED ENTITY LOOK LIKE FROM A LEADERSHIP PERSPECTIVE?

The established senior leadership group at Avtex will continue to guide the organization, but we are excited to add the skills of the Adapt ownership to the organization as additional resources for our team and customers.