CX Measurement: Beyond NPS 

NPS, (Net Promoter Score) is the gold standard for measuring loyalty. Just about every company who is serious about customer experience uses NPS. However, is NPS the best measure for understanding and taking action on improving the experience of your customers?
 
Is there NPS “Fatigue” in the market? In this webinar we will explore other powerful measures that can be helpful in understanding the customer experience. We will discuss how to choose the right metric and how to use CX metrics to change the experience.
 
 
 
 
Presenter: 
 
Kurt Schroeder
Chief Experience Officer
Avtex
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View the complete Engage 2019 Recap Series Schedule

We compiled some of our favorite sessions and topics from Engage 2019 and asked the presenters to share their expertise in a weekly webinar series.