Workforce Management in Action

Workforce Management ensures that the right agents with the right skill sets are staffed at the right time, resulting in lower operational costs, reduced churn and a better customer experience.
 
In this webinar, we will walk you through the best practices for Forecasting, Intraday Management and Adherence in Workforce Management.
 
 
Presenter: 
 
John Watkinson
Sr. Contact Center Consultant
Avtex
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View the complete Engage 2019 Recap Series Schedule

We compiled some of our favorite sessions and topics from Engage 2019 and asked the presenters to share their expertise in a weekly webinar series.